Meet Your Apopka Dentists

The staff and environment is welcoming. However, the main problem lies in their phone communication system. It appears that the office intentionally avoids picking up direct phone calls, making it incredibly difficult for existing patients to communicate with the staff directly. New patients might not face this issue as appointment scheduling is handled by an external service, but anyone trying to reach out to the office directly is likely to be met with a voicemail, regardless of the time or day. This isn't just my experience; I've observed other patients facing the same frustration and their concerns were dismissed rather dismissively by the staff. It's a disconcerting practice that severely impacts patient experience and trust. I advise anyone visiting to pay close attention to whether the office phones ever ring or if they're always conveniently directed to voicemail. This approach to patient communication is not what one would expect from a healthcare provider and certainly something that needs reconsideration.